Technical Issues?

For technical support by phone, please call

Toll Free: 877.796.1325

International: 1.716.338.0332

Phone support is available Monday to Friday from 9am to 5pm EST.

Frequently Asked Questions
Click on a topic for more information.

Q: I can't remember my Username or Password to login.
A: Click Login, and then click Forgot Your Password. You’ll be prompted to enter your email address, and then you’ll receive an email with information on how to reset your password. If you do not receive this email, just call the GAPNA National Office at 866-355-1392. Or, email us at
Q: What does my GAPNA membership entitle me to in the library?
A: As a GAPNA member, you have access to:
  • monthly free CE sessions
  • free content from GAPNA meetings that are at least 3 years old
  • 50 percent discounts on Topic Focused CNE Packages
Q: Where can I access my CNE Transcript and certificates?
A: Log in, and then click on My Account. Then, click on "CNE Transcript"
Q: Can the contact hours I earn here be used for certification purposes?
A: You are responsible for understanding your certifying organization and/or state board’s requirements; however, AJJ is an ANCC accredited provider.
Educational activities in the library are jointly provided by Anthony J. Jannetti, Inc. (AJJ) and GAPNA.

Anthony J. Jannetti, Inc. is accrediated as a provider of continuing nursing education by the American Nurses Credentialing Center.

Note – You do NOT have to be a GAPNA member to use the Online Library; you just need to set up an GAPNA account first. To do so, click here.