Whether in a discussion with your superior, a difficult conversation with a patient, or a conflict with a peer, we all find ourselves in situations where we must deliver bad news, negotiate goals, or attend to an emotive scenario. This session explores and demonstrates communication frameworks that produce positive outcomes in our daily work and life.

Contact hours available until 9/21/2015.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation.

Conflict of Interest Disclosure:
Speakers have no disclosures to declare.

Planning Committee members have no disclosures to declare.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity has been co-provided by Anthony J. Jannetti, Inc. and GAPNA.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Anthony J. Jannetti, Inc. is a provider approved by the California Board of Registered Nursing, provider number, CEP 5387.

Objectives:

Discuss the two desired tasks involved in giving bad news and goals of care.
Describe the key foundations and communication strategies involved in negotiating goals.
Analyze observations of communication clinical pearls after observing a difficult simulated patient case.